Frequently Asked Questions
Find the answers you need about our products, orders, shipping, and more. If you can’t find what you’re looking for, feel free to reach out to our customer support team. We’re here to help you every step of the way.
Shipping, Delivery, & Tracking
How do you ship your packages?
All orders are shipped discreetly & securely through Xpresspost™ Shipping via Canada Post
Where do you ship to?
Currently, we only ship within Canada.
Do you offer pickup?
At this time, all orders are online only.
How long does shipping take?
Once your order is placed and we’ve received your payment, we will begin processing it. Our cut-off for all shipments is noon (12:00PM PST). If you order past this time, your order will be shipped out the following day after noon. All packages are shipped via Xpresspost™, which can take up to 2-3 business days for delivery to most major cities. If you live in a rural area it may take a day or so longer.
Tracking number is not working?
It may take up to 24 hours for Canada Post to update their system with the tracking number - If after 48 hours the tracking does not work please do not hesitate to contact
How much does shipping cost?
Orders over $99 are shipped free! There is a $15 flat rate for orders under this amount. If you do not see the “free shipping” option at checkout, double-check the total is above $99 not including the $15 shipping fee. Subtotal must be $99+ after the use of any coupons or discounts.
What will my package look like?
All of our packages are fully discreet - Shipped in a plain box or mailer with no markings indicating its contents.
Product Information & Details
Can I request a product?
Yes, we are happy to try and get any product for you! Just send us an email
Can I change my order after I've paid?
Due to how our fulfillment system is set up, we can not add or remove items from your order after you’ve paid If you would like to add more products, please place a new order
How long does shipping take?
Residents of Canada that are ages 19+ can purchase products from our website.
Who can purchase products on Indexed Peptide?
We believe in offering our customers the best possible products and services. That’s why we only offer the highest quality of products from the best and most reputable sources. Our company is professional and reliable. Read our reviews for further comfort and if you ever have an issue with your order just contact us and we’ll have it resolved as quickly as possible.
Is your site reliable & trustworthy?
Yes, all HGH and peptides ship in lyophilized form and must be reconstituted with Bacteriostatic Water prior to use. Bacteriostatic Water is sold separately. Please do not attempt to reconstitute our products with "underground" or off-brand bacteriostatic water.
Is bacteriostatic water required?
All of our packages are fully discreet - Shipped in a plain box or mailer with no markings indicating its contents.
Still have questions?
Our support team is happy to help.